Refunds and Returns Policy

How Refunds Are Issued:

All refunds will be processed using the original payment method. If you are receiving a refund after we have received your returned item, please allow an additional 3–5 business days for processing. The refund method and amount may vary depending on the condition of the item, the length of time you have had it, and how it was originally purchased. Please note, refunds typically take 3-5 business days to complete.

If you believe any information we hold about you is incorrect or incomplete, please email us as soon as possible. We will promptly update any inaccurate information.

Refund Policy for Digital Products

Due to the nature of digital product distribution, Nexlance Media cannot offer refunds or exchanges on products once the activation/license key has been accessed. All sales for licensing are final.

You may request a refund if you have not yet retrieved the activation/license key from our system. Once the activation/license key has been accessed, no refunds will be granted. Please ensure that the software is compatible with your system before retrieving the key.

Support Services

1. Disclaimer

1.1 Nexlance Media will only perform and provide support services as requested by the customer. We strive to deliver honest, reasonable, and high-quality services, though specific results cannot be guaranteed.
1.2 In some cases, your request may not be able to be fulfilled.
1.3 The duration of support services cannot always be predicted.
1.4 While providing services, there is a potential for data loss. You are responsible for ensuring that all important data is backed up before service is provided. Nexlance Media will not be held responsible for any data loss.
1.5 You authorize our technicians to install any necessary software on your system to perform the required services. All software will be removed upon completion.

2. Billing Terms

2.1 Support services are billed as outlined in the service order provided to you. Charges will be calculated according to the service requested, as per the invoice.
2.2 An estimate of the cost for work will be provided before performing any computer services or repairs. Estimates are not guaranteed.
2.3 If the scope of work changes or exceeds the initial estimate, we will make every effort to contact you for approval before continuing.
2.4 If we cannot reach you, work will stop until contact is made. Once reached, your decision to proceed will be respected.

3. Payment Terms & Refunds

3.1 Full payment is due upon completion of services, upgrades, or repairs.
3.2 For computer parts, hardware, or software that are ordered or custom-ordered, payment must be made in advance.
3.3 Nexlance Media accepts payments via credit card and check.
3.4 If you are dissatisfied with the service after completion, you may request a full refund within 60 days.

4. Liability

4.1 Services are provided to fix, upgrade, or repair your system as requested.
4.2 We aim to repair your system without causing any intentional harm.
4.3 In the case of accidental data loss or damage due to existing issues in your system (such as viruses, poorly configured software, or hardware failure), Nexlance Media is not responsible for any damages.
4.4 It is your responsibility to back up your data. Nexlance Media is not liable for data loss (see section 1.4).

5. Support

5.1 Customer satisfaction is our priority.
5.2 All services will be carried out professionally, in a reasonable and timely manner, taking into account the nature of the technical issues.
5.3 Free support will be provided for issues that arise from a service order but were not resolved.

6. Support & Service Guarantee

6.1 All services and repairs are guaranteed for 60 days from the service order completion/acceptance date.
6.2 If an issue is identified due to incorrect diagnosis, we will correct it at no additional labor charge, or a refund will be processed as mutually agreed.

Use of Website

By using the Nexlance Media website, you agree to the following terms and conditions of use (“Terms”) and assume full responsibility and risk for your use of this site and any services or information contained herein. If you do not agree to the Terms of this website, you should immediately stop using the website.

By using this website, you acknowledge that the content here, including these Terms, may change at any time without notice. All users are responsible for reviewing the Terms and content of this website regularly. Continued use of the website after changes to the Terms or content constitutes your acceptance of the revisions.

You agree that you will use this website only for lawful purposes and will not use the website to acquire, transfer, store, or otherwise move any data, information, content, or material in violation of any US, Canadian, or international law (including intellectual property laws).

Ownership of Website Content and Intellectual Property

The content and intellectual property on this website belong to Nexlance Media or its content providers and are protected under Canadian and international law. This includes, but is not limited to, information, data, images, videos, trademarks, service marks, logos, and other materials. Unauthorized reproduction, distribution, or transfer of any content from this site is prohibited and may violate Canadian or international law.

By visiting this website, you do not acquire any license or permission to use, reproduce, or copy any content. Any use of Nexlance Media’s content for commercial purposes requires explicit written permission. Unauthorized use may result in legal action.